1. Have backups (lots of them).
The best tour guides are usually able to hide when something goes wrong.
And something often goes wrong.
The best way to prepare for the unexpected shop closure, or parade, or barista who has no idea how the tour tasting works is to have tons of back-up plans.
Try to have a list of back-ups for each stop on your tour (keeping in mind your tour’s inclusions that are listed on the website).
If the tour offers a ‘coffee’ have a few backup coffee shops that are convenient to your tour route.
Have several options for places where they can sit and rest.
Make sure you know the information the vendor gives to your group if they are too busy to talk one day. Have back-up stories, and trivia games ready for when you’re stuck in traffic or need to stall for time.
And, most importantly, have back-up bathroom options if one proves inaccessible.
In an ideal world, your guest will never know that these are back-ups but if it’s unavoidable, I always tell guides, “Make sure you sell the heck out of Plan B”;
“Oh no, it looks like the coffee shop has closed early today for some reason- that’s never happened before! But you know what, my favorite coffee shop is on our way to the next step and, honestly I never get to bring people there so, you know what, I’m going to take you there instead! Please don’t mention this in your reviews, later on, I’m normally not able to take guests there and they might get jealous!”